An unclear error message is displayed while backing up to the cloud: 'FES request failed.'
The product is locked and the 'Subscription expired' lock screen appears for users with an active subscription license, if the license conflict was not resolved at the account management web page.
The 'Expired subscription' lock screen is shown to the users with an active subscription if they could not sign in to the account for 30 days.
The product activation fails if the installed BIOS firmware does not support BIOS ID requests.
The product subscription is shown as Trial after the product upgrade from version 2017 to 2018.
A system report generated from the application hangs if the C:\ProgramData\Acronis folder contains a file.
A mapped network drive does not work under WinPE-based bootable media.
Backup to CD or DVD fails with the error 'Cannot open the backup.'
After cleaning up old backup versions on the Acronis Cloud web application, the storage space is not freed up.
Known issues
[TI-119448] The message 'The data you are trying to use is blocked at the moment. Please try again later.' appears on backup deletion.
[TI-115928] The archiving operation fails with error 'Write error' after the computer is woken up from the sleep mode.
[TI-54006] Some files remain on the local PC after archiving if the Internet connection is lost for some time during the archiving operation.
[TI-102104] Intel Stream x360 does not boot after recovery from a cloud backup.
[TI-100468] Acronis True Image requests credentials for a mapped public network share during the backup destination selection.
[TI-111221] The 'Do not back up on battery' option is not shown in settings after installing a UPS.
System requirements
Hardware requirements:
A CPU that supports SSE instructions
Operating systems:
Windows 10 Fall Creators Update (all editions)
Windows 10 Creators Update (all editions)
Windows 10 (all editions)
Windows 8.1 (all editions)
Windows 8 (all editions)
Windows 7 SP1 (all editions)
Windows Home Server
Windows XP SP3 (32-bit)
It is possible for the software to work on other Windows operating systems, but it is not guaranteed.
File systems:
FAT16/32
NTFS
Ext2/Ext3/Ext4
ReiserFS
Linux SWAP
Storage media:
Internal hard disk drives
External hard disk drives with any of the following interfaces: USB (including USB 3.0), eSATA, FireWire (IEEE-1394), and SCSI
Solid State Drives (SSD)
Networked storage devices